Pre-Conference Classes

The SILA Foundation is sponsoring eight(8) training classes at the Sheraton San Diego Hotel prior to the 2019 SILA National Education Conference. These classes are available to both SILA and non-members and are a popular way to work towards your SILA Certification or Designation course requirements or obtain SILA designation CE credits. A separate registration fee is required to attend these classes.

All classes require a minimum of 10 student enrollments to hold the class. This minimum will cover the costs for the meeting space and audio/visual fees. Enrolled students will be notified when the minimum student enrollment has been met for their selected class.

Do you have questions or need more information? Please contact SILA Support at silasupport@sila.org or by phone at 800-428-8329.

 

How to Register

  •  Class registration and payment can be made with the conference registration. If you have already registered for the national conference, or will only be attending the class and not the conference, please contact silasupport@sila.org for assistance.
  •  Payment is due upon registration. Registrants are solely responsible for the costs of travel and hotel accommodations.
  •  Students will be notified prior to the class of the classroom and registration sign-in locations at the conference hotel.

 

Register Here
 

Course Credit

The successful completion of the following classes will count toward the SILA Designation or the SILA Certification course requirements:

Producer Licensing Basics-Required credit
Surplus Lines Fundamentals-Required credit
Adjuster Licensing Advanced-Elective credit
Surplus Lines Advanced-Elective credit
Exceeding Customer Expectations-Elective credit
The Current Crisis in Insurance & Financial Fraud-Elective credit

Please see the SILA Professional Development page for additional information.

 

Designation CE Hours

For existing SILA designation holders, the courses will meet the following Designation CE hours:

Adjuster Licensing Advanced Class - 4 hours
Producer Licensing Basics Class - 4 hours
Surplus Lines Fundamentals Class - 4 hours
Surplus Lines Advanced Class - 4 hours
Exceeding Customer Expectations Class - 2 hours
The Current Crisis in Insurance & Financial Fraud - 2 hours

Four Hour Courses

Surplus Lines Fundamentals Class

 Sept. 14, 2019  135
 2:00PM-6:00PM
 4 CE hours

SILA is providing a four-hour classroom training class covering Surplus Lines fundamentals that includes Surplus Lines terms and definitions, players in the surplus lines market, the role of the Surplus Lines Associations, and Surplus Lines licensing and tax reporting requirements.

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Producer Licensing Basics Class

 Sept. 15, 2019  135
 8:00AM-12:00PM
 4 CE hours

This course will cover the fundamentals of producer licensing, such as licensing terminology, regulatory processes, and producer/carrier requirements. The agenda will cover some of these topics: Introduction to Insurance Licensing, Licensing Individuals, Maintaining a License, Variable Licensing, Licensing Agencies and Legalities.

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Adjuster Licensing Advanced Class

 Sept. 15, 2019  135
 8:00AM-12:00PM
 4 CE hours

This course will address common issues of both staff and independent adjuster licensing. Topics include obtaining a designated home state license when the resident state does not require a license, review of adjuster tools and resources, and practical ways to expedite the licensing process through problem-solving case studies. (Prerequisite: Student must have previously completed the online SILA Adjuster Basics Course or have 3 years of Adjuster experience. Email requisite compliance confirmation to silasupport@sila.org at time of registration).

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Surplus Lines Advanced Class

 Sept. 15, 2019  135
 8:00AM-12:00PM
 4 CE hours

The Surplus Lines Advanced class will discuss state filing requirements, audits and penalties, and capture other need-to-know Surplus Lines information in a fun Jeopardy game format. (Prerequisite: Student must have previously completed the SILA Surplus Lines Fundamentals class or have 3 years of Surplus Lines experience. Email requisite compliance confirmation to silasupport@sila.org at time of registration).

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Two Hour Courses

The Current Crisis in Insurance & Financial Fraud

 Sept. 15, 2019  95
 1:00PM-3:00PM
 2 CE hours

Fraud impacts the financial services industry every step of the way – from application to underwriting to policy issuance and of course at time of claim.  Fraud also impacts consumers directly, when their financial, insurance, or medical identity is stolen.

This session will provide relevant and real-world details about the current crisis of insurance and financial fraud: How to identify and prevent identity theft as well as the role insurance professionals play in detecting and preventing other types of insurance fraud. 

Exceeding Customer Expectations

 Sept. 15, 2019  95
 1:00PM-3:00PM
 2 CE hours

In this course, we will discuss the importance of customer service and the impact it has on the customer and your organization. We will discuss how our body language affects customer service, how to choose our words wisely and how to communicate with a challenging customer. Other topics include how important it is to measure results of service and manage stress.

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