2018 National Education Conference
JW Marriott
Indianapolis, Indiana

Conference Schedule

Date Event Track Description Time Room
Date Event Track Description Time Room
09/29-Sat Student registration Registration For Pre-Conference class attendees 01:30 P-02:00 P Hallway outside of Room 302
09/29-Sat Surplus Lines Fundamentals Class Surplus SILA is providing a four-hour classroom training class covering Surplus Lines fundamentals that includes Surplus Lines terms and definitions, players in the surplus lines market, the role of the Surplus Lines Associations, and Surplus Lines licensing and tax reporting requirements. 02:00 P-06:00 P Room 302/303
09/30-Sun Student registration Registration For Pre-Conference class attendees 07:15 A-08:00 A Hallway outside class
09/30-Sun Producer Licensing Basics Class LHVPC This course will cover the fundamentals of producer licensing, such as licensing terminology, regulatory processes, and producer/carrier requirements. The agenda will also cover: Introduction to Insurance Licensing, Licensing Individuals, Maintaining a License, Variable Licensing, Licensing Agencies and Legalities. 08:00 A-12:00 P Room 310
09/30-Sun Adjuster Licensing Advanced Class Adjuster Do you have knowledge about adjuster licensing, but need help understanding how to apply the information? This course will address common issues of both staff and independent adjuster licensing, such as: obtaining a designated home state license when your resident state does not require a license, developing a licensing strategy for adjusters and practical ways to expedite the licensing process through practical application case study scenarios. The content will cover an introduction/review of adjuster licensing, tools and resources, and problem solving through case study scenarios. PREREQUISITE: Student must complete the SILA Adjuster Licensing Basics course (available online) prior to attending this class. An exemption will apply for students who provide proof of holding a minimum of three years' adjuster licensing experience. 08:00 A-12:00 P Room 308
09/30-Sun Surplus Lines Advanced Class Surplus The Surplus Lines Advanced class will discuss state filing requirements, the NRRA when determining Home State, the FL Clearinghouse, OPTins and more. PREREQUISITE: Student must complete the SILA Surplus Licensing Fundamentals course (class only) prior to attending this class. An exemption will apply for students who provide proof of holding a minimum of three years' surplus lines experience. 08:00 A-12:00 P Room 307
09/30-Sun Vendor Meeting General This meeting will provide an overview of conference exhibit activities, meet exhibit service provider and hear set-up, tear-down instructions. 10:00 A-11:00 A White River Ballroom
09/30-Sun Exceeding Customer Expectations Class General In this day and age, customers have more options than ever before. What makes your organization exceptional? Why should a customer choose you? In this course, we will discuss the importance of customer service and the impact it has on the customer and your organization. Let's get back to the basics. We will discuss how our body language affects customer service, how to choose our words wisely & how to communicate with a challenging customer. Other topics include how important it is to measure results of service and how to manage our stress. In an ever changing and evolving business, one thing remains the same. When serving the customer is the foundation of your business/vision/organization, you have a strong foundation to stand on. 01:00 P-03:00 P Room 101
09/30-Sun Cybersecurity & Data Privacy Awareness Class General We are increasingly in the crosshairs of cybercriminals looking to gain access to sensitive customer data. This course will cover pertinent cybersecurity and data privacy threats to protect you and avoid business risks that can have disastrous financial and reputational consequences. 01:00 P-03:00 P Room 102
09/30-Sun Conference Registration Registration Conference registration open for all attendee registrations. 12:00 P-06:00 P White River Foyer
09/30-Sun New Attendee Orientation General SILA extends a special recognition and welcome to attendees who are attending the National Education Conference for the first time. This session will provide new attendees with an introduction to the ins and outs of the many great opportunities to learn from and ways to network with peers in the industry both during the conference and throughout the year. Come and learn how to get the most out of the conference venue. 01:00 P-02:00 P Room 304-306
09/30-Sun Regulator Only Meeting General This session is reserved for regulators to cover regulator-specific topics. 02:00 P-03:30 P Room 302/303
09/30-Sun Speakers Only Meeting General This session provides speakers, moderators and panelists with session updates and an overview of the room and AV set-up. It is a great time to meet the individuals who are on a panel with you. Final presentation changes can also be communicated at this session. 03:30 P-04:00 P Room 308
09/30-Sun Exhibitor Fair & Welcome Reception General The Exhibitor Fair and Welcome Reception is the official start to the 2018 SILA National Education Conference. Come and meet other SILA attendees and discover products and services that are available to licensing professionals. 03:00 P-06:00 P White River Ballroom
10/01-Mon Breakfast & Exhibitor Fair Break   07:00 A-08:00 A White River Ballroom
10/01-Mon Conference Registration   Conference registration open for attendee registrations. 07:00 A-08:00 A White River Foyer
10/01-Mon General Session Opening General Come and experience the opening of the 2018 SILA Conference with entertaining and educational topics that will keep your interest. 08:00 A-09:00 A JW Ballroom 1-5
10/01-Mon Professional Dev. Speaker General

Stop Acting Your Age!

Speaker: Matt Havens

If you’ve listened to any other discussion about generational issues at work, then you’ve undoubtedly been told there are four distinct generations operating side-by-side in today’s working world.  You’ve then been told the differences between those four generations, and then you’ve been told (although probably not in these exact words)  that you need to just deal with all these different people, because they’re not going away and they’re not going to change how they operate.  If that advice suits you, fantastic.

 

However, if you’ve ever been frustrated by how impossible it seems to employ four different strategies to manage four distinct generations, and if you’ve ever felt like you’re the only one who’s being asked to make any changes, then Stop Acting Your Age! is exactly what you need.  Because it turns out that there really aren’t four generations.  In this hysterical keynote, you’ll learn a simpler way of looking at your own generational picture, and you’ll also learn how to understand, recognize, and resolve every generational issue facing today’s workforce.

09:00 A-9:45AM JW Ballroom 1-5
10/01-Mon Morning Break Break   09:45 A-10:00 A Foyer JW Grand
10/01-Mon Regulator Exchange (3 segments) LHVPC The ever-popular Insurance Regulator sessions return again with a slight twist. Regulators will first identify their "pain points" in receiving and reviewing your submitted insurance transactions, and then move on to answering the selected Hot Topic questions that YOU, the SILA membership, have submitted. Come listen as the regulator panel provides their perspective on the selected topics. 10:00 A-12:00 A JW Ballroom 1-5
10/01-Mon FINRA 1: Testing & Continuing Education Securities Senior management from FINRA's Registration and Disclosure Department will provide updates to FINRA's qualification and continuing education programs, including the restructuring of the representative level qualification examinations program and the introduction of the Securities Industry Essentials exam, as well as newly implemented consolidated registration and qualifications rules. In addition, FINRA will discuss potential changes to the securities industry continuing education program. 10:00 A-12:00 P JW Grand Ballroom 7
10/01-Mon Lunch & Exhibitor Fair Break   12:00 P-01:15 P White River Ballroom
10/01-Mon Digitizing Your Distributor Experience General Digital transformation is proving to be a key driver of employee and customer satisfaction, as well as revenue. Yet the insurance industry still lags, with a continued focus on underwriting, claims and product development. Some, however, are choosing to innovate and are seeing firsthand how technology supported by better processes can enhance the distributor experience. Whether through independent or captive agents or direct, improving activities such as contracting, licensing and onboarding with more streamlined, strategic channel management can enhance the experience and drive profitable growth. 01:15 P-02:15 P JW Grand Ballroom 5
10/01-Mon FINRA 2: CRD Enhancements, BrokerCheck and Disclosure Initiatives Securities Senior management from FINRA's Registration and Disclosure Department (RAD) will provide an update on the 2018 Registration Systems Roadmap, industry requested CRD enhancements and new Financial Professional Gateway features. In addition, FINRA will discuss proposed changes to Section 4 of Form U4 (SRO Registration) as well as provide guidance on protecting personal information and disclosure reporting requirements. 01:15 P-02:15 P JW Grand Ballroom 7
10/01-Mon Open Forum - Carrier Topics LHVPC Come to this open forum atmosphere to discuss current licensing and compliance topics and issues that are impacting insurance carriers. This is a great opportunity to interact with peers, receive suggestions and tips, offer ideas and find solutions to challenging issues. 01:15 P-02:15 P JW Grand Ballroom 8
10/01-Mon Compliance and Adjuster Licensing Adjuster Join the SILA Adjuster Licensing Subgroup (SALS) and learn about compliance challenges such as cross state claims handling, emergency licensing and grace periods. Come join the discussion on the complexities of compliance when licensing adjusters. 01:15 P-02:15 P JW Grand Ballroom 9
10/01-Mon Avoiding the Surplus Lines Tax Filings Obstacles Surplus Heart pounding with a white-knuckled grip on your sanity, you hit the gas and hang on for dear life as you weave your way through heavy surplus lines tax and filings traffic, hoping and praying you don't brush the wall of late filings and careen into penalties. You wonder if you're still firing on all cylinders, so it's time to make a pit stop at the Surplus Lines breakout session. We'll tune you up with the results of our high-octane State Surplus Lines Tax Survey so you can keep the pedal to the metal through the tax filing and payments field all the way to the checkered flag and the winner's circle! 01:15 P-02:15 P JW Grand Ballroom 10
10/01-Mon Afternoon Break Break   02:15 P-02:30 P Foyer JW Grand
10/01-Mon Working with Vendors & Third Parties General The industry has shifted. While working with vendors is nothing new, the age of data security and cross border concerns is upon us. It is becoming less about whether a company can license an agent, run a background check, or provide a training course but rather more about what PII is collected, how is it stored, and where is it accessed? This session will cover considerations when engaging a third party vendor and how to manage that relationship throughout the partnership. 02:30 P-3:30PM JW Grand Ballroom 5
10/01-Mon FINRA 3: New CRD System Capabilities, Firm Benefits and Registered Representative Interface Securities Senior management from FINRA's Registration and Disclosure Department (RAD) will provide updates on the new CRD system and what we are working towards for our users. We will show you how the new CRD will reduce the administrative burden you face today, streamline interaction with your representatives, enable you to manage data more efficiently, enhance your reporting capabilities and introduce APIs to support more flexibility in the way you do business. Bring your experience, challenges and wish lists for discussion and possible inclusion in the CRD solution. 02:30 P-03:30 P JW Grand Ballroom 7
10/01-Mon Open Forum - Agency Topics LHVPC This session will be dedicated to sharing and receiving information regarding Agency topics in a variety of venues. Be prepared to share and receive ideas, suggestions and guidance on how to handle agency licensing from every angle. 02:30 P-03:30 P JW Grand Ballroom 8
10/01-Mon Navigating the Insurance Education Roadmap LHVPC There is no Finish Line when it comes to insurance education and it's easy to get lost when trying to maneuver all the requirements. This interactive session will guide you through the education route by providing an overview of the requirements for prelicensing, product-specific training, continuing education, and what's on the radar as the next BIG thing. 02:30 P-03:30 P JW Grand Ballroom 9
10/01-Mon Fees vs Commissions / Consultants vs Producer Licensing LHVPC If you are wondering whether states require more than just an insurance producer license to charge consulting fees, then this session is for you. 02:30 P-03:30 P JW Grand Ballroom 10
10/01-Mon Afternoon Break Break   3:30PM-03:45 P White River Ballroom
10/01-Mon Around the Country all State Regulators (incl NIPR, NAIC, Vertafore, FINRA) & Vendors General This is an informal session designed to meet regulators and address any specific regulator issues that affect your operations. In addition to the regulators, the Testing Providers, NAIC, NIPR, Sircon (Vertafore) and FINRA will be available to answer questions that you have regarding their service and support. The Exhibit booths will again be open to meet and discuss vendor services with the participating exhibitors. 03:45 P-05:00 P White River Ballroom
10/02-Tue Breakfast & Exhibitor Fair Break   07:00 A-08:00 A White River Ballroom
10/02-Tue General Session & Designation Recognition General SILA continues its General Session presentations to include its award and designation recognitions. Join us to congratulate these member accomplishments. 08:00 A-08:45 A JW Ballroom 1-5
10/02-Tue Personal Development Speaker General

LAUGH MORE, STRESS LESS

Speaker: Lyndy Phillips

Laugh More. Stress Less is one of the funniest, most unforgettable presentations on the importance of reducing stress. Attendees learn how stress affects the body and mind, how dangerous it can be to one's health, and the importance of relaxing through laughter and other healthy ways.

Laugh More. Stress Less. will have you laughing, recharged, and learning:
• The definition of stress
• Top three causes of stress
• Four ways stress affects our lives
• Six ways to reduce stress
• The healing power of laughter
• Finding humor in everyday life
08:45 A-09:45 A JW Ballroom 1-5
10/02-Tue Morning Break Break 09:45 A-10:00 A Foyer JW Ballroom
10/02-Tue Regulator Exchange (3 segments) LHVPC The ever-popular Insurance Regulator sessions return again with a slight twist. Regulators will first identify their "pain points" in receiving and reviewing your submitted insurance transactions, and then move on to answering the selected Hot Topic questions that YOU, the SILA membership, have submitted. Come listen as the regulator panel provides their perspective on the selected topics. 10:00 A-12:00 P JW Ballroom 1-5
10/02-Tue Securities Open Forum Securities Attend this interactive session to network with other Registration/Compliance professionals facing the same challenges as you. The first part of the session is for industry members to share experiences and ask questions of their peers. After a break, we will come back together with representatives from FINRA who will answer our outstanding regulatory and procedural questions. Come with your questions and insights on how to improve the registration process! 10:00 A-12:00 P JW Grand Ballroom 7
10/02-Tue Lunch & Exhibitor Fair Break   12:00 P-01:15 P White River Ballroom
10/02-Tue Too Much Work, Too Little Time: Time Management Essentials General Do you have problems getting it all done? Are you constantly pressed for time? Learn skills for organizing and planning your time to create a better work/life balance. 1:15 PM-02:15 P JW Grand Ballroom 5
10/02-Tue NASAA Panel on State Legislative and Regulatory Issues Securities Senior state securities regulators and NASAA staff will address topics such as state enforcement trends in the BD/AG area; senior investor issues; state legislative and regulatory initiatives focusing on registration and licensing; and disclosure and expungement. 1:15 PM-02:15 P JW Grand Ballroom 7
10/02-Tue Open Forum - Adjuster Session Adjuster Join the SILA Adjuster Licensing Subgroup (SALS) in its annual open forum to collaborate on current hot topics that impact adjuster licensing, provide 2018 Task Forces' progress, and identify ongoing adjuster licensing needs for future SALS Task Forces. SALS' members include companies, regulators and vendors. Regulators are invited to participate. 1:15 PM-02:15 P JW Grand Ballroom 8
10/02-Tue TPAs and MGAs - Licensing Overview LHVPC Come to this session to gain a basic understanding of what TPAs and MGAs are and what they do, as well as to learn about their unique licensing requirements. 1:15 PM-02:15 P JW Grand Ballroom 9
10/02-Tue Life Cycle of an Appointment LHVPC When the green flag is about to wave for your agent to sell, will you be in gear for an appointment? When your agent runs out of gas and retires or goes to another team, who gets/forgot to notify the carriers? In this session, we will discuss the events in the life cycle of an appointment and the best practices for handling those, with a focus on communicating changes between agencies and carriers. So bring your ideas/experiences/pain points and join us so we can work as a team to make sure everyone stays in top gear and no one blows a gasket handling appointments. 1:15 PM-02:15 P JW Grand Ballroom 10
10/02-Tue Afternoon Break Break   02:15 P-02:30 P  
10/02-Tue Understanding Carrier Onboarding Rules, Forms and Processes General Distributors need to get (and keep) agents/advisors authorized to sell and service business with the carriers they represent, but how do they learn and stay current on the rules, forms, and processes for each carrier? Questions discussed in this session will include: what are the responsibilities and best practices for the carrier and distributor, what rules and procedures are different from carrier to carrier, and how can carriers help distributors keep track of it all and at the same time become easier to do business with. 02:30 P-03:30 P JW Grand Ballroom 5
10/02-Tue Registration Jeopardy Securities Don't put your company or registered representatives in jeopardy! Attend this informative session that will help you answer (or ask) the questions that are on everyone's mind. 02:30 P-03:30 P JW Grand Ballroom 7
10/02-Tue Open Forum - Agency Affiliations LHVPC Come and be a part of agency affiliation discussions and the challenges and issues that both agencies and carriers face when trying to comply with state affiliation requirements and attempts to maintain them. 02:30 P-03:30 P JW Grand Ballroom 8
10/02-Tue Limited Lines Roundtables LHVPC This session offers specialized focus on Limited Lines licenses. This year's focus will be on Preneed Insurance, Travel, Title and RPG licenses. Come equipped with questions and be ready to share your experiences. 02:30 P-03:30 P JW Grand Ballroom 9
10/02-Tue Agency Financial Examinations: Stay on the track and out of the Pits LHVPC Your licensed agency is racing around the track, leading the pack. Problems may be looming as your state regulator waves the black flag, pointing at your agency. You leave the track, headed for the pits, wondering what happened. This is the situation your agency wants to avoid when being notified you've been selected for an agency financial exam. In this session presented by the WA State Office of the Insurance Commissioner, you will be given insight to how you were selected, what to expect as you go through the process, and common findings resulting from an agency financial examination. 02:30 P-03:30 P JW Grand Ballroom 10
10/02-Tue Afternoon Break Break   3:30PM-03:45 P White River Ballroom
10/02-Tue Around the Country all State Regulators (incl NIPR, NAIC, Vertafore, FINRA) & Vendors General This is an informal session designed to meet regulators and address any specific regulator issues that affect your operations. In addition to the regulators, the Testing Providers, NAIC, NIPR, Sircon (Vertafore) and FINRA will be available to answer questions that you have regarding their service and support. The Exhibit booths will again be open to meet and discuss vendor services with the participating exhibitors. 03:45 P-05:00 P White River Ballroom
10/03-Wed Breakfast Break   08:30 A-09:30 A JW Ballroom 1-5
10/03-Wed Legislative Update General We will once again highlight proposed and recently enacted legislation and regulatory initiatives that could lead to regulatory change. We hope you join us for this interactive session as we highlight topics that could impact your operations. Some topics that may be highlighted include updates on the current landscape around the Affordable Care Act, Cyber Risk Management, Senior Investor Protections, Standard of Care and the Treasury's Report to the President in response to Executive Order on Core Principals for Regulating the US Financial System. 09:30 A-10:30 A JW Ballroom 1-5
10/03-Wed Regulatory System Updates General Come and learn about recently released or planned enhancements to regulatory systems that will benefit the industry by further streamlining processing and information. Systems highlighted in the discussion include SBS, NIPR, Sircon-for-States and FINRA. 10:30 AM-11:30 A JW Ballroom 1-5
10/03-Wed Closing Session General Join us in this conference summary wrap-up that will recap the 2018 SILA conference experience and excite you for next year's conference. Prize drawings will be announced in addition to other surprises that you won't want to miss. 11:30 A-12:00 P JW Ballroom 1-5

Thank you to our 2018 Sponsors!