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SILA Regulator Spotlight - Lisa Tordjman

Posted By Mary K. Krambeer, Thursday, August 2, 2018

Some people are gifted with the ability to encourage, to accept life’s challenges with grace and to find the good in all people with a ‘glass half full’ outlook. We are fortunate to know such a person within our membership. Lisa Tordjman is the Supervisor/Program Specialist for the Producer Licensing and CE Division for the Idaho Department of Insurance. Many of you already know Lisa, but now we are going to discover those hidden nuggets to get to know her better.

Lisa has served in the insurance industry for 14 years. Her role at the Idaho Department of Insurance is to hire and train staff, work with vendors to provide services and support, create public information on websites and forms for licensing and maintenance transactions, continuing education administration, along with outstanding customer service for a whopping 116,000 plus licensees! Lisa’s department handles 13 license types and provides over 4,000 CE courses, along with fingerprinting and testing services for resident applicants. All with a staff of 5 people who are vigorously cross-trained to do all tasks in licensing and provide customer service for all license types.

Lisa shares that her parents’ passion for the arts and their wonderful and colorful friends helped to shape her way of thinking and to live creatively with an open mind. One of her inspirations since coming into the role of regulator has been SILA. SILA provides the most effective forum for bringing together the regulators and industry as partners in the insurance and securities world to try to solve the issues together. The tireless and tremendous efforts and the caliber of persons involved in SILA continue to impress her. Through their venues, regulators can see how their protocols and laws affect industry and the public. Then, SILA creates the atmosphere, opportunity and impetus to improve that picture.

We asked Lisa to share one thing that most people may not know about her. She said, “When I was young, like 100 years ago, I expected to be a starving artist, but I parlayed that, somehow, into a more practical cooking career, where I met and married a Frenchman who happened to be a chef and became famous in San Francisco for his restaurant, The Flying Saucer. Later in life, I earned a degree in French and taught at the local university for a semester and at the high school and even grade school level.”

The best advice that Lisa puts into practice is that nothing stays the same – be ready to adapt! She has weekly meetings with staff to keep up with changes, and even that is not always enough. But she is proud when she receives compliments from the industry about their licensing services that start or end with “all states should be like Idaho”. It tells her that she must be doing something right with their licensing program and that she has a fabulous staff.

The quote that inspires Lisa is “Joy is not in things, it is in us”, Richard Wagner, Music Composer. It reminds her what is truly important, to have gratitude and that we are always responsible for our lives.

So, this helps to explain the unique beauty that Lisa illuminates. Get to know Lisa. You’ll be a better person for it.

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