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SILA Call Center Subgroup (SCCS) Meeting
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SILA Call Center Subgroup 4th Quarter Meeting

11/14/2017
When: Tuesday, November 14, 2017
11:00 AM
Where: United States
Contact: 303-248-0285; Access: 3405506#

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SILA CALL CENTER SUBGROUP (SCCS)


Date: 
Tuesday, November 14, 2017

Time: 11:00 AM – 12:00 PM ET

Conference Call:  303-248-0285; Access:  3405506#

AGENDA TOPICS

 

1. 2017 Call Center Subgroup Focus:

  • Name Change Task Group Update (Beth McCullough)
  • Email Address Task Group Update: (Leslie Gullidge)
  • Interstate Relocation Update (Lisa Tordjman)

 

2.  When an Agent Leaves – Develop Checklist for the Best Practices Handbook (Becky Boyd)

 

3.   Open Discussion:

o   CE Challenges (proctor, course format, state requirements, etc.)

o   Surrender vs. lapse – what is the best practice used?