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SILA Call Center Subgroup (SCCS) Meeting
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SILA Call Center Subgroup (SCCS) Meeting

SILA Call Center Subgroup Agenda - 1st Quarter 2018

2/21/2018
When: Wednesday, February 21, 2018
3:00 - 4:00 PM
Where: United States

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SILA CALL CENTER SUBGROUP (SCCS)

1st Quarter 2018


Date: 
Wednesday, February 21, 2018

Time: 3:00 – 4:00 PM ET

Conference Call:  303-248-0285; Access:  3405506#

Steering Committee:

  • Beth McCullough, Co-Chair
  • Renee Lawton, Co-Chair
  • Becky Boyd
  • Cortney Seaberg
  • Tina Samuels
  • Melissa Stam
  • Bill Swanstrom
  • Kim Zanola

AGENDA TOPICS

 

1.      Welcome & Introduction of Steering Committee Leadership (Diana)

2.      2018 Call Center Subgroup Focus:

·        Name Change Task Group Update (Beth McCullough)

·        Understanding States’ use of Producers’ Email Addresses & Updating (Kim Zanola)

·        Interstate Relocation Update (Lisa Tordjman)

3.      Open Discussion Topics

  •   Meeting participants encouraged to share experiences and issues with other callers.

 

 

Thank you to our 2018 Sponsors!