Posted By Mary Kay Krambeer,
Thursday, January 31, 2019
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Regulator Spotlight - Andrea Bourgoin
SILA is pleased to spotlight Andrea Bourgoin, South Carolina’s Licensing and CE Supervisor. Andrea has been employed with the Department for nearly 12 years and all those years have been spent in the Licensing and CE division. Andrea has been the Supervisor for Licensing and CE for the past three years. Her mother, Nancy Bourgoin, was the Licensing and CE Supervisor many years before Andrea assumed the position (and SILA’s 2003 Regulator of the Year award recipient). Andrea saw firsthand how much her mother cared about her employees and helping individuals with licensing. Andrea never thought that she would end up in the same position as her mother, but she found that she also has the same love of helping people!
Andrea is a Columbia native, born and raised in South Carolina. She enjoys painting and creating different types of art with various mediums…all thanks to Pinterest. On her bucket list of things to do, she hopes to travel to Spain.
As a movie lover, one of Andrea’s favorite movies is Road House. In the movie, Patrick Swayze says, “…I want you to remember that it’s a job. It’s nothing personal”. This is so appropriate in the Licensing area as she handles escalated calls from licensees upset about their licenses being canceled for failure to renew or comply with CE. No matter how angry or frustrated they become and are directing their frustration and anger towards her, she remembers this line from the movie. This allows her to ignore their anger, get to the bigger problem and work to come up with a solution that is fair to them yet remain compliant with statute.
Andrea’s favorite quote that she shared is: “The definition of insanity is doing the same thing over and over again and expecting different results”. This is a great life lesson for all of us that we improve only when we discover where mistakes were made, and then work to change the process to avoid them in the future.
And before ending our interview with Andrea, we want to congratulate Andrea for recently obtaining her SILA Fellow Designation. We appreciate Andrea’s commitment to the industry and her support of the SILA community.
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