2018 National Education Conference
JW Marriott
Indianapolis, Indiana

Conference Schedule

DateEventTrackDescriptionTimeRoom
DateEventTrackDescriptionTimeRoom
09/29-SatStudent registrationRegistrationFor Pre-Conference class attendees 01:30 P-02:00 P Hallway outside of Room 302
09/29-SatSurplus Lines Fundamentals ClassSurplusSILA is providing a four-hour classroom training class covering Surplus Lines fundamentals that includes Surplus Lines terms and definitions, players in the surplus lines market, the role of the Surplus Lines Associations, and Surplus Lines licensing and tax reporting requirements. 02:00 P-06:00 P Room 302/303
09/30-SunStudent registrationRegistrationFor Pre-Conference class attendees 07:15 A-08:00 A Hallway outside class
09/30-SunProducer Licensing Basics ClassLHVPCThis course will cover the fundamentals of producer licensing, such as licensing terminology, regulatory processes, and producer/carrier requirements. The agenda will also cover: Introduction to Insurance Licensing, Licensing Individuals, Maintaining a License, Variable Licensing, Licensing Agencies and Legalities. 08:00 A-12:00 P Room 310
09/30-SunAdjuster Licensing Advanced ClassAdjusterDo you have knowledge about adjuster licensing, but need help understanding how to apply the information? This course will address common issues of both staff and independent adjuster licensing, such as: obtaining a designated home state license when your resident state does not require a license, developing a licensing strategy for adjusters and practical ways to expedite the licensing process through practical application case study scenarios. The content will cover an introduction/review of adjuster licensing, tools and resources, and problem solving through case study scenarios. PREREQUISITE: Student must complete the SILA Adjuster Licensing Basics course (available online) prior to attending this class. An exemption will apply for students who provide proof of holding a minimum of three years' adjuster licensing experience. 08:00 A-12:00 P Room 308
09/30-SunSurplus Lines Advanced ClassSurplusThe Surplus Lines Advanced class will discuss state filing requirements, the NRRA when determining Home State, the FL Clearinghouse, OPTins and more. PREREQUISITE: Student must complete the SILA Surplus Licensing Fundamentals course (class only) prior to attending this class. An exemption will apply for students who provide proof of holding a minimum of three years' surplus lines experience. 08:00 A-12:00 P Room 307
09/30-SunVendor MeetingGeneralThis meeting will provide an overview of conference exhibit activities, meet exhibit service provider and hear set-up, tear-down instructions. 10:00 A-11:00 A White River Ballroom
09/30-SunExceeding Customer Expectations ClassGeneralIn this day and age, customers have more options than ever before. What makes your organization exceptional? Why should a customer choose you? In this course, we will discuss the importance of customer service and the impact it has on the customer and your organization. Let's get back to the basics. We will discuss how our body language affects customer service, how to choose our words wisely & how to communicate with a challenging customer. Other topics include how important it is to measure results of service and how to manage our stress. In an ever changing and evolving business, one thing remains the same. When serving the customer is the foundation of your business/vision/organization, you have a strong foundation to stand on. 01:00 P-03:00 P Room 101
09/30-SunCybersecurity & Data Privacy Awareness ClassGeneralWe are increasingly in the crosshairs of cybercriminals looking to gain access to sensitive customer data. This course will cover pertinent cybersecurity and data privacy threats to protect you and avoid business risks that can have disastrous financial and reputational consequences. 01:00 P-03:00 P Room 102
09/30-SunConference RegistrationRegistrationConference registration open for all attendee registrations. 12:00 P-06:00 P White River Foyer
09/30-SunNew Attendee Orientation GeneralSILA extends a special recognition and welcome to attendees who are attending the National Education Conference for the first time. This session will provide new attendees with an introduction to the ins and outs of the many great opportunities to learn from and ways to network with peers in the industry both during the conference and throughout the year. Come and learn how to get the most out of the conference venue. 01:00 P-02:00 P Room 304-306
09/30-SunRegulator Only MeetingGeneralThis session is reserved for regulators to cover regulator-specific topics. 02:00 P-03:30 P Room 302/303
09/30-SunSpeakers Only MeetingGeneralThis session provides speakers, moderators and panelists with session updates and an overview of the room and AV set-up. It is a great time to meet the individuals who are on a panel with you. Final presentation changes can also be communicated at this session. 03:30 P-04:00 P Room 308
09/30-SunExhibitor Fair & Welcome ReceptionGeneralThe Exhibitor Fair and Welcome Reception is the official start to the 2018 SILA National Education Conference. Come and meet other SILA attendees and discover products and services that are available to licensing professionals. 03:00 P-06:00 P White River Ballroom
10/01-MonBreakfast & Exhibitor FairBreak  07:00 A-08:00 A White River Ballroom
10/01-MonConference Registration Conference registration open for attendee registrations. 07:00 A-08:00 A White River Foyer
10/01-MonGeneral Session Opening GeneralCome and experience the opening of the 2018 SILA Conference with entertaining and educational topics that will keep your interest. 08:00 A-09:00 A JW Ballroom 1-5
10/01-MonProfessional Dev. Speaker GeneralTo be announced in near future 09:00 A-9:45AM JW Ballroom 1-5
10/01-MonMorning BreakBreak  09:45 A-10:00 A Foyer JW Grand
10/01-MonRegulator Exchange (3 segments)LHVPCThe ever-popular Insurance Regulator sessions return again with a slight twist. Regulators will first identify their "pain points" in receiving and reviewing your submitted insurance transactions, and then move on to answering the selected Hot Topic questions that YOU, the SILA membership, have submitted. Come listen as the regulator panel provides their perspective on the selected topics. 10:00 A-12:00 A JW Ballroom 1-5
10/01-MonFINRA 1: Testing & Continuing EducationSecuritiesSenior management from FINRA's Registration and Disclosure Department will provide updates to FINRA's qualification and continuing education programs, including the restructuring of the representative level qualification examinations program and the introduction of the Securities Industry Essentials exam, as well as newly implemented consolidated registration and qualifications rules. In addition, FINRA will discuss potential changes to the securities industry continuing education program. 10:00 A-12:00 P JW Grand Ballroom 7
10/01-MonLunch & Exhibitor FairBreak  12:00 P-01:15 P White River Ballroom
10/01-MonDigitizing Your Distributor ExperienceGeneralDigital transformation is proving to be a key driver of employee and customer satisfaction, as well as revenue. Yet the insurance industry still lags, with a continued focus on underwriting, claims and product development. Some, however, are choosing to innovate and are seeing firsthand how technology supported by better processes can enhance the distributor experience. Whether through independent or captive agents or direct, improving activities such as contracting, licensing and onboarding with more streamlined, strategic channel management can enhance the experience and drive profitable growth. 01:15 P-02:15 P JW Grand Ballroom 5
10/01-MonFINRA 2: CRD Enhancements, BrokerCheck and Disclosure InitiativesSecuritiesSenior management from FINRA's Registration and Disclosure Department (RAD) will provide an update on the 2018 Registration Systems Roadmap, industry requested CRD enhancements and new Financial Professional Gateway features. In addition, FINRA will discuss proposed changes to Section 4 of Form U4 (SRO Registration) as well as provide guidance on protecting personal information and disclosure reporting requirements. 01:15 P-02:15 P JW Grand Ballroom 7
10/01-MonOpen Forum - Carrier TopicsLHVPCCome to this open forum atmosphere to discuss current licensing and compliance topics and issues that are impacting insurance carriers. This is a great opportunity to interact with peers, receive suggestions and tips, offer ideas and find solutions to challenging issues. 01:15 P-02:15 P JW Grand Ballroom 8
10/01-MonCompliance and Adjuster LicensingAdjusterJoin the SILA Adjuster Licensing Subgroup (SALS) and learn about compliance challenges such as cross state claims handling, emergency licensing and grace periods. Come join the discussion on the complexities of compliance when licensing adjusters. 01:15 P-02:15 P JW Grand Ballroom 9
10/01-MonAvoiding the Surplus Lines Tax Filings ObstaclesSurplusHeart pounding with a white-knuckled grip on your sanity, you hit the gas and hang on for dear life as you weave your way through heavy surplus lines tax and filings traffic, hoping and praying you don't brush the wall of late filings and careen into penalties. You wonder if you're still firing on all cylinders, so it's time to make a pit stop at the Surplus Lines breakout session. We'll tune you up with the results of our high-octane State Surplus Lines Tax Survey so you can keep the pedal to the metal through the tax filing and payments field all the way to the checkered flag and the winner's circle! 01:15 P-02:15 P JW Grand Ballroom 10
10/01-MonAfternoon BreakBreak  02:15 P-02:30 P Foyer JW Grand
10/01-MonWorking with Vendors & Third Parties GeneralThe industry has shifted. While working with vendors is nothing new, the age of data security and cross border concerns is upon us. It is becoming less about whether a company can license an agent, run a background check, or provide a training course but rather more about what PII is collected, how is it stored, and where is it accessed? This session will cover considerations when engaging a third party vendor and how to manage that relationship throughout the partnership. 02:30 P-3:30PM JW Grand Ballroom 5
10/01-MonFINRA 3: New CRD System Capabilities, Firm Benefits and Registered Representative InterfaceSecuritiesSenior management from FINRA's Registration and Disclosure Department (RAD) will provide updates on the new CRD system and what we are working towards for our users. We will show you how the new CRD will reduce the administrative burden you face today, streamline interaction with your representatives, enable you to manage data more efficiently, enhance your reporting capabilities and introduce APIs to support more flexibility in the way you do business. Bring your experience, challenges and wish lists for discussion and possible inclusion in the CRD solution. 02:30 P-03:30 P JW Grand Ballroom 7
10/01-MonOpen Forum - Agency TopicsLHVPCThis session will be dedicated to sharing and receiving information regarding Agency topics in a variety of venues. Be prepared to share and receive ideas, suggestions and guidance on how to handle agency licensing from every angle. 02:30 P-03:30 P JW Grand Ballroom 8
10/01-MonNavigating the Insurance Education RoadmapLHVPCThere is no Finish Line when it comes to insurance education and it's easy to get lost when trying to maneuver all the requirements. This interactive session will guide you through the education route by providing an overview of the requirements for prelicensing, product-specific training, continuing education, and what's on the radar as the next BIG thing. 02:30 P-03:30 P JW Grand Ballroom 9
10/01-MonFees vs Commissions / Consultants vs Producer LicensingLHVPCIf you are wondering whether states require more than just an insurance producer license to charge consulting fees, then this session is for you. 02:30 P-03:30 P JW Grand Ballroom 10
10/01-MonAfternoon BreakBreak  3:30PM-03:45 P White River Ballroom
10/01-MonAround the Country all State Regulators (incl NIPR, NAIC, Vertafore, FINRA) & VendorsGeneralThis is an informal session designed to meet regulators and address any specific regulator issues that affect your operations. In addition to the regulators, the Testing Providers, NAIC, NIPR, Sircon (Vertafore) and FINRA will be available to answer questions that you have regarding their service and support. The Exhibit booths will again be open to meet and discuss vendor services with the participating exhibitors. 03:45 P-05:00 P White River Ballroom
10/02-TueBreakfast & Exhibitor FairBreak  07:00 A-08:00 A White River Ballroom
10/02-TueGeneral Session & Designation RecognitionGeneralSILA continues its General Session presentations to include its award and designation recognitions. Join us to congratulate these member accomplishments. 08:00 A-08:45 A JW Ballroom 1-5
10/02-TuePersonal Development SpeakerGeneralTo be announced in near future 08:45 A-09:45 A JW Ballroom 1-5
10/02-TueMorning BreakBreak  09:45 A-10:00 A Foyer JW Ballroom
10/02-TueRegulator Exchange (3 segments)LHVPCThe ever-popular Insurance Regulator sessions return again with a slight twist. Regulators will first identify their "pain points" in receiving and reviewing your submitted insurance transactions, and then move on to answering the selected Hot Topic questions that YOU, the SILA membership, have submitted. Come listen as the regulator panel provides their perspective on the selected topics. 10:00 A-12:00 P JW Ballroom 1-5
10/02-TueSecurities Open Forum SecuritiesAttend this interactive session to network with other Registration/Compliance professionals facing the same challenges as you. The first part of the session is for industry members to share experiences and ask questions of their peers. After a break, we will come back together with representatives from FINRA who will answer our outstanding regulatory and procedural questions. Come with your questions and insights on how to improve the registration process! 10:00 A-12:00 P JW Grand Ballroom 7
10/02-TueLunch & Exhibitor FairBreak  12:00 P-01:15 P White River Ballroom
10/02-TueToo Much Work, Too Little Time: Time Management EssentialsGeneralDo you have problems getting it all done? Are you constantly pressed for time? Learn skills for organizing and planning your time to create a better work/life balance. 1:15 PM-02:15 P JW Grand Ballroom 5
10/02-TueNASAA Panel on State Legislative and Regulatory IssuesSecuritiesSenior state securities regulators and NASAA staff will address topics such as state enforcement trends in the BD/AG area; senior investor issues; state legislative and regulatory initiatives focusing on registration and licensing; and disclosure and expungement. 1:15 PM-02:15 P JW Grand Ballroom 7
10/02-TueOpen Forum - Adjuster SessionAdjusterJoin the SILA Adjuster Licensing Subgroup (SALS) in its annual open forum to collaborate on current hot topics that impact adjuster licensing, provide 2018 Task Forces' progress, and identify ongoing adjuster licensing needs for future SALS Task Forces. SALS' members include companies, regulators and vendors. Regulators are invited to participate. 1:15 PM-02:15 P JW Grand Ballroom 8
10/02-TueTPAs and MGAs - Licensing OverviewLHVPCCome to this session to gain a basic understanding of what TPAs and MGAs are and what they do, as well as to learn about their unique licensing requirements. 1:15 PM-02:15 P JW Grand Ballroom 9
10/02-TueLife Cycle of an AppointmentLHVPCWhen the green flag is about to wave for your agent to sell, will you be in gear for an appointment? When your agent runs out of gas and retires or goes to another team, who gets/forgot to notify the carriers? In this session, we will discuss the events in the life cycle of an appointment and the best practices for handling those, with a focus on communicating changes between agencies and carriers. So bring your ideas/experiences/pain points and join us so we can work as a team to make sure everyone stays in top gear and no one blows a gasket handling appointments. 1:15 PM-02:15 P JW Grand Ballroom 10
10/02-TueAfternoon BreakBreak  02:15 P-02:30 P  
10/02-TueUnderstanding Carrier Onboarding Rules, Forms and ProcessesGeneralDistributors need to get (and keep) agents/advisors authorized to sell and service business with the carriers they represent, but how do they learn and stay current on the rules, forms, and processes for each carrier? Questions discussed in this session will include: what are the responsibilities and best practices for the carrier and distributor, what rules and procedures are different from carrier to carrier, and how can carriers help distributors keep track of it all and at the same time become easier to do business with. 02:30 P-03:30 P JW Grand Ballroom 5
10/02-TueRegistration JeopardySecuritiesDon't put your company or registered representatives in jeopardy! Attend this informative session that will help you answer (or ask) the questions that are on everyone's mind. 02:30 P-03:30 P JW Grand Ballroom 7
10/02-TueOpen Forum - Agency AffiliationsLHVPCCome and be a part of agency affiliation discussions and the challenges and issues that both agencies and carriers face when trying to comply with state affiliation requirements and attempts to maintain them. 02:30 P-03:30 P JW Grand Ballroom 8
10/02-TueLimited Lines RoundtablesLHVPCThis session offers specialized focus on Limited Lines licenses. This year's focus will be on Preneed Insurance, Travel, Title and RPG licenses. Come equipped with questions and be ready to share your experiences. 02:30 P-03:30 P JW Grand Ballroom 9
10/02-TueAgency Financial Examinations: Stay on the track and out of the PitsLHVPCYour licensed agency is racing around the track, leading the pack. Problems may be looming as your state regulator waves the black flag, pointing at your agency. You leave the track, headed for the pits, wondering what happened. This is the situation your agency wants to avoid when being notified you've been selected for an agency financial exam. In this session presented by the WA State Office of the Insurance Commissioner, you will be given insight to how you were selected, what to expect as you go through the process, and common findings resulting from an agency financial examination. 02:30 P-03:30 P JW Grand Ballroom 10
10/02-TueAfternoon BreakBreak  3:30PM-03:45 P White River Ballroom
10/02-TueAround the Country all State Regulators (incl NIPR, NAIC, Vertafore, FINRA) & VendorsGeneralThis is an informal session designed to meet regulators and address any specific regulator issues that affect your operations. In addition to the regulators, the Testing Providers, NAIC, NIPR, Sircon (Vertafore) and FINRA will be available to answer questions that you have regarding their service and support. The Exhibit booths will again be open to meet and discuss vendor services with the participating exhibitors. 03:45 P-05:00 P White River Ballroom
10/03-WedBreakfastBreak  08:30 A-09:30 A JW Ballroom 1-5
10/03-WedLegislative UpdateGeneralWe will once again highlight proposed and recently enacted legislation and regulatory initiatives that could lead to regulatory change. We hope you join us for this interactive session as we highlight topics that could impact your operations. Some topics that may be highlighted include updates on the current landscape around the Affordable Care Act, Cyber Risk Management, Senior Investor Protections, Standard of Care and the Treasury's Report to the President in response to Executive Order on Core Principals for Regulating the US Financial System. 09:30 A-10:30 A JW Ballroom 1-5
10/03-WedRegulatory System UpdatesGeneralCome and learn about recently released or planned enhancements to regulatory systems that will benefit the industry by further streamlining processing and information. Systems highlighted in the discussion include SBS, NIPR, Sircon-for-States and FINRA. 10:30 AM-11:30 A JW Ballroom 1-5
10/03-WedClosing SessionGeneralJoin us in this conference summary wrap-up that will recap the 2018 SILA conference experience and excite you for next year's conference. Prize drawings will be announced in addition to other surprises that you won't want to miss. 11:30 A-12:00 P JW Ballroom 1-5